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Appointments

  • Ailsa Surgery operates an appointment system for patients to consult with a GP or Nurse. Seasonal “walk in” flu clinics are operated during the year from October onwards.
  • Each appointment with a GP is for 10 minutes which is usually sufficient for the doctor to deal with one medical problem. If you have multiple medical problems that you wish to discuss, the doctor may ask you to make a further appointment.
  • An appointment is for one person only. If there are other members of the family who need to be seen by a doctor, they must make a separate appointment.
  • Patients may make an appointment to see any doctors. Although we will do our best to offer appointments with the doctor of choice, this may not always be possible.
  • The receptionist may ask the reason for an appointment. This is at the doctor’s request in order to give an indication of the medical problem and in case it is best dealt with by another member of the team e.g. practice nurse. It is not obligatory for a reason to be given.
  • Patients may book an appointment by:
    • Phoning the practice on 0141 429 0913
    • In person at the front desk
    • By logging on to EMIS Access website (pre-bookable appointments only and password required)
  • The majority of our appointments are pre-bookable. However, we do withhold a small number of appointments which are only bookable on the same day - these are designed for urgent problems which cannot wait.
  • Telephone consultations are available each day. A call back request should be requested by a telephone call to the reception staff.
  • If all the appointments for the day have been filled, and a GP appointment is urgently needed, an extra appointment may be added after the morning surgery. This will only happen after all the appointments have been filled, and after the Doctor has been consulted.
  • If a patient is too ill to attend the surgery, but wishes to see a doctor, a request for a home visit should be made to the surgery by 10am. A doctor will call the patient to arrange a visit if this is appropriate or make alternative arrangements. Home visits are generally made after morning surgery.
  • Appointments for each doctor vary so that appointments are available throughout the morning and afternoon as far as possible. However some doctors work on specific days either morning or afternoon.
  • There may be times when the doctor has to deal with complex or emergency situations and the clinic subsequently runs late. Whilst we make every effort to run on time, we cannot always achieve this.
  • Patients who arrive late for their appointment with the doctor may be asked to re-book.
  • Patients do not always have to see the doctor for blood pressure checks, blood tests, ear syringing, or chronic disease management reviews. The receptionist may direct the patient to the appropriate nurse appointment.
  • Appointments for patients to see the Nurse are of varying length according to the type of appointment required. The receptionist will book the appropriate required slot for the different problem or procedure.
  • Nurse appointments are available on Monday, Wednesday and Thursday.

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