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Have Your Say

Welcome to Ailsa Surgery

Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Privacy Statement

Privacy Notice


Please note that all calls to the surgery will be recorded for security and training purposes.

Face Masks

The use of face coverings in public spaces recently became a Scottish Government recommendation, rather than a legal requirement. This does NOT apply to healthcare settings, such as a General Practice. The following is from a Scottish Government letter issued on 14/4/22:

"As face coverings guidance in wider public settings in Scotland gradually stands down, certain settings remain where the extended use of facemasks and/or face coverings will still be necessary. In settings such as hospitals, primary care and within wider community healthcare, the wearing and the extended use of face masks will still be required for healthcare workers and patients. This is due to these settings hosting more clinically vulnerable individuals, for whom COVID-19 infection still poses a greater risk."

We therefore ask that you wear a face covering when attending the practice.

Flu Immunisation

The immunisations are now being organised by GGC Health Board and administered at central clinics. All eligible patients will receive an appointment letter from GGCHB. A helpline number will be on the letter. Please do not phone the Practice about these vaccination arrangements.

Acceptable Behaviour

There have been increasing incidences of hostility towards practice teams and we would like to stress that any form of violence and aggression, including verbal hostility towards staff is completely unacceptable. Please think before you speak or act. We operate a zero tolerance policy. If you are abusive you will be asked to find another GP practice.

Demand for access to GP’s across Greater Glasgow and Clyde is exceptional at present.  This practice is no different, please keep this in mind when dealing with the practice. Thank you for your co-operation and patience at this time.

Announcement Due to the Current COVID-19 situation.

The NHS is “open” but due to the ongoing covid-19 pandemic services are altered and disrupted.

We are ONLY seeing patients in the surgery by pre-arranged telephone invitation.

Please note that, like most businesses, COVID-19 could affect our staffing levels, so it may take longer than usual for the telephones to be answered. Please be patient and keep trying. We are here and will answer.

Please do not come to the surgery in person to request repeat prescriptions. These can only be ordered by telephone or online.

It remains unlikely that there will be a return to routine face to face appointments in the near future. If a clinician needs to examine you, you will be given a time to come down; there is a door entry system with an external intercom in operation. 

If it’s safe for you to attend the practice, please remember the following :-

• Attend alone - no partner / children if possible

• Use the lavatory before leaving home – our toilet facilities are unavailable.

• You will be met at the door. Please have a mask or face covering on before entering the building. 

As a safety measure, there will be non-contact forehead thermometer checks at the front door to reduce the risk of Covid-19 infection to other patients and surgery staff.

There is an automatic hand sanitiser machine in the front porch. Please use this before entering the surgery.

We are now offering book ahead telephone appointments. Most conditions can be dealt with safely over the telephone.

Tel: 0141 429 0913

We will resume services as soon as it is safe to do so; please keep up to date with our status on this website.

To reduce cross-infection risks to patients and our staff, the doors to the surgery are closed. If you have to attend, please use the buzzer to the right side of the door. A member of staff speak to you via the intercom.

If you require a repeat prescription, please phone in your request, or use the online ordering system. We are arranging for prescriptions to be available for collection at either of the two pharmacies in Admiral Street - Mehta Pharmacy and Nancy Pharmacy. If you use another pharmacy, please speak to our reception staff by phone and they will be able to advise you of any other arrangements in place.

For more information, go to our News Page.

Covid-19 Vaccination

Covid-19 vaccinations will NOT be administered by GP practices. They will be given at Health Board central clinics. Appointment letters will be sent direct to these patients. Housebound patients will have their vaccinations administered at home by Health Board staff under similar arrangements to the first two doses.

We cannot assist with enquiries about immunisation for these groups or when they will be invited for immunisation, so please do not phone the practice about this.

  • Please do not contact the surgery to ask for a Covid vaccination passport or status certificate – we will not be able to provide any standard document. If you require a Covid Vaccination certificate, go to or call 0808 196 8565 if you cannot go online.

Face Covering Exemption Certificates

This practice will not, in any circumstances, issue certificates for an exemption from face coverings.

The Scottish Government and the Glasgow Local Medical Committee have made it explicitly clear that there is no legal requirement nor any expectation that individuals show any documentation if challenged on public transport, in a shop, or by an employer.

This is detailed in The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020.

Covid Vaccination Exemption Certificates: Important Notice

GPs and their teams cannot issue vaccination exemption certificates.

Further information on the vaccination exemption certificates scheme, including information on safe vaccination and routes to obtain an exemption can be found on the Scottish Government and NHS Inform websites.

Alternatively you can phone the free NHS Covid helpline on: 0808 196 8565

Video Consultation

We now have the facility for webcam video consultation. This, of course, may be very useful during the current pandemic situation.

Instructions on use are contained in this downloadable document Attend Anywhere.

Please speak to reception before starting a video call.

Clinical Photographs

For many problems, you may not need to see a doctor face to face. For example, for things such as rashes or moles, it may be that the doctor can carry out a thorough assessment simply by seeing a picture. For some problems therefore, a doctor or nurse may ask that you email a picture to us- provided of course you are happy to do this.

 If you have been asked to send a clinical photograph, you will be asked for your consent for the photo to be received and looked at by the clinical team. If you consent to this, it will be documented in your notes. You can then email it to;

Please mark the subject line of your email as “PHOTO; your name and date of birth’. It helps us greatly if the photos received are not too large, so if given the option to choose the size of the picture, please select small - not ‘actual size’! Please send no more than 3 photos, and remember to ensure information about what area of the body is added. It may be useful, if possible, to include another object (e.g. a coin) to give an idea of size.

Your photo will be handled by a member of our clinical team. It will be saved securely to your medical file, and then immediately deleted from our email server. It will not be stored anywhere within the practice computer systems.

A doctor will then contact you to discuss your photograph.

Please do not send photos without discussing it with a member of the practice team first.

Please do not send photos of intimate images (genitalia, anus and breasts) of children under 18 or of those who lack capacity.

Physiotherapy Services

Many muscular or skeletal conditions are best dealt with by a physiotherapist, rather than a GP. For more information on physiotherapy services, please see this link: NHSGGC Physio Services

You can refer yourself directly by filling in their Self referral Form if you live within Greater Glasgow and Clyde.

Please deliver or post your completed form to your Local Physiotherapy Department.  

Paper copies are also available from your local physiotherapy department or GP surgery.

Contact Details

Please help us to keep your contact details up-to-date. Whenever you contact the surgery, please check that we have the correct address and telephone number for you. A current email address can also be very helpful.

Premises & Access

Ailsa Surgery is a purpose-built GP surgery, which was opened in 1988. The premises have also been recently renovated to a high standard.


There is level access to the surgery with full facilities for disabled patients available within the premises. All GP and Practice Nurse clinics are on the ground floor.  If you require help getting about the surgery, please ask at reception for assistance.


Please note that, for health and safety reasons, eating and drinking is not   permitted in the waiting room. The toilets in the surgery are regularly   inspected, but please notify reception if you notice any problem with them.   Please note that for security and Health and Safety reasons, the toilets are for  patient and staff use only. At present, because of the ongoing covid infection rate, the toilets are unavailable.


 There is a large car park to use while you attend the surgery.  The Ailsa   Surgery car park is located to the side and rear of the premises. Parking is   limited to one hour. If you are delayed, please speak to the reception staff at least 10 minutes before the hour is up.   They can arrange for you to have your parking extended by one more hour. Please note this also applies to Blue Badge   holders.

 The car park is managed for us by ParkingEye. Ailsa Surgery cannot request the cancellation of any Parking Charge   Notices issued. You must appeal directly to ParkingEye, following the steps set out on the Parking Charge Notice.

 You can also park at the front of the surgery on Admiral Street.

(Site updated 12/08/2022)

Contact Details

Ailsa Surgery

Contact Telephone

0141 429 0913
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