Welcome to Ailsa Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our Privacy Statement
Our Privacy Notice
If you’ve developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital.
Phone 111 if your symptoms:
- have not improved after 7 days
- are severe or you have shortness of breath
- worsen during home isolation
You should also phone 111 if you develop breathlessness or it worsens, especially if you:
- are 60 years old or over
- have underlying poor health
- have heart or lung problems
- have a weakened immune system, including cancer
- have diabetes
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.
To reduce cross-infection risks to patients and our staff, the doors to the surgery are closed. If you have to attend, please use the buzzer to the right side of the door, or knock the door. A member of staff will come to the door to speak to you. If you require a repeat prescription, please phone in your request, or use the online ordering system. We are arranging for prescriptions to be available for collection at either of the two pharmacies in Admiral Street - Mehta Pharmacy and Nancy Pharmacy. If you use another pharmacy, please speak to our reception staff by phone and they will be able to advise you of any other arrangements in place.
For more information, go to our News Page.
We now have the facility for webcam video consultation. This, of course, may be very useful during the current pandemic situation.
Instructions on use are contained in this downloadable document Attend Anywhere.
Please speak to reception before starting a video call.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Please help us to keep your contact details up-to-date. Whenever you come to the surgery, please check that we have the correct address and telephone number for you. A current email address can also be very helpful.
Premises & Access
Ailsa Surgery is a purpose-built GP surgery, which was opened in 1988. The premises have also been recently renovated to a high standard.
There is level access to the surgery with full facilities for disabled patients available within the premises. All GP and Practice Nurse clinics are on the ground floor. If you require help getting about the surgery, please ask at reception for assistance.
Please note that, for health and safety reasons, eating and drinking is not permitted in the waiting room. The toilets in the surgery are regularly inspected, but please notify reception if you notice any problem with them. Please note that for security and Health and Safety reasons, the toilets are for patient and staff use only.
There is a large car park to use while you attend the surgery. The Ailsa Surgery car park is located to the side and rear of the premises. Parking is limited to one hour. If you are delayed, please speak to the reception staff at least 10 minutes before the hour is up. They can arrange for you to have your parking extended by one more hour. Please note this also applies to Blue Badge holders.
The car park is managed for us by ParkingEye. Ailsa Surgery cannot request the cancellation of any Parking Charge Notices issued. You must appeal directly to ParkingEye, following the steps set out on the Parking Charge Notice.
You can also park at the front of the surgery on Admiral Street.
(Site updated 13/05/2020)