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Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
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Have Your Say

Welcome to Ailsa Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Our Privacy Statement

Our Privacy Notice

Announcement Due to the Current COVID-19 situation.

The NHS is “open” but due to the ongoing covid-19 pandemic services are altered and disrupted.

We are ONLY seeing patients in the surgery by pre-arranged telephone invitation.

It remains unlikely that there will be a return to routine face to face appointments in the near future. If a clinician needs to examine you, you will be given a time to come down; there is social distancing marking, and a door entry system with an external intercom. Please follow instructions, including the wearing of a mask which we will provide.

As a safety measure, there will be non-contact forehead thermometer checks at the front door to reduce the risk of Covid-19 infection to other patients and surgery staff.

There is an automatic hand sanitiser machine in the front porch. Please use this before entering the surgery.

We are now offering book ahead telephone appointments. Most conditions can be dealt with safely over the telephone.

Tel: 0141 429 0913

We will resume services as soon as it is safe to do so; please keep up to date with our status on this website.

To reduce cross-infection risks to patients and our staff, the doors to the surgery are closed. If you have to attend, please use the buzzer to the right side of the door. A member of staff speak to you via the intercom.

If you require a repeat prescription, please phone in your request, or use the online ordering system. We are arranging for prescriptions to be available for collection at either of the two pharmacies in Admiral Street - Mehta Pharmacy and Nancy Pharmacy. If you use another pharmacy, please speak to our reception staff by phone and they will be able to advise you of any other arrangements in place.

For more information, go to our News Page.

Face Covering Exemption Certificates

This practice will not, in any circumstances, issue certificates for an exemption from face coverings.

The Scottish Government and the Glasgow Local Medical Committee have made it explicitly clear that there is no legal requirement nor any expectation that individuals show any documentation if challenged on public transport, in a shop, or by an employer.

This is detailed in The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020.

Video Consultation

We now have the facility for webcam video consultation. This, of course, may be very useful during the current pandemic situation.

Instructions on use are contained in this downloadable document Attend Anywhere.

Please speak to reception before starting a video call.

Clinical Photographs

For many problems, you may not need to see a doctor face to face. For example, for things such as rashes or moles, it may be that the doctor can carry out a thorough assessment simply by seeing a picture. For some problems therefore, our reception staff, doctor or nurse may ask that you email a picture to us- provided of course you are happy to do this.

 If you have been asked to send a clinical photograph, you will be asked for your consent for the photo to be received and looked at by the clinical team. If you consent to this, it will be documented in your notes. You can then email it to; 

 Please mark the subject line of your email as “PHOTO; your name and date of birth’. It helps us greatly if the photos received are not too large, so if given the option to choose the size of the picture, please select medium- not ‘actual size’!

 Your photo will be handled by a member of our clinical team. It will be saved securely to your medical file, and then immediately deleted from our email server. It will not be stored anywhere within the practice computer systems.

 A doctor will then contact you to discuss your photograph.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Please help us to keep your contact details up-to-date. Whenever you come to the surgery, please check that we have the correct address and telephone number for you. A current email address can also be very helpful.

Premises & Access

Ailsa Surgery is a purpose-built GP surgery, which was opened in 1988. The premises have also been recently renovated to a high standard.

There is level access to the surgery with full facilities for disabled patients available within the premises. All GP and Practice Nurse clinics are on the ground floor.  If you require help getting about the surgery, please ask at reception for assistance.

Please note that, for health and safety reasons, eating and drinking is not permitted in the waiting room. The toilets in the surgery are regularly inspected, but please notify reception if you notice any problem with them. Please note that for security and Health and Safety reasons, the toilets are for patient and staff use only.

There is a large car park to use while you attend the surgery.  The Ailsa Surgery car park is located to the side and rear of the premises. Parking is limited to one hour. If you are delayed, please speak to the reception staff at least 10 minutes before the hour is up. They can arrange for you to have your parking extended by one more hour. Please note this also applies to Blue Badge holders.

The car park is managed for us by ParkingEye. Ailsa Surgery cannot request the cancellation of any Parking Charge Notices issued. You must appeal directly to ParkingEye, following the steps set out on the Parking Charge Notice.

You can also park at the front of the surgery on Admiral Street.

(Site updated 29/07/2020)

Contact Details

Ailsa Surgery

Contact Telephone

0141 429 0913
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