Appointments

• Ailsa Surgery operates an appointment system for patients to consult with a GP or Nurse. Face to face appointments are offered after an initial telephone triage.
• Each appointment with a GP is for 10 minutes which is usually sufficient for the doctor to deal with one medical problem. If you have multiple medical problems that you wish to discuss, the doctor may ask you to make a further appointment.
• An appointment is for one person only. If there are other members of the family who need to be seen by a doctor, they must make a separate appointment.
• Early morning surgeries will be available on Tuesdays from 7:10 am to 8:30 am every second week for those who are unable to get to the surgery during normal working hours.
• Patients may make an appointment to see any doctor. Although we will do our best to offer appointments with the doctor of choice, this may not always be possible.
• The receptionist may ask the reason for an appointment. This is at the doctor’s request in order to give an indication of the medical problem and in case it is best dealt with by another member of the team e.g. practice nurse. It is not obligatory for a reason to be given.
• Patients may book an appointment by phoning the practice on 0141 429 0913
• If a patient is too ill to attend the surgery, but wishes to see a doctor, a request for a home visit should be made to the surgery by 10am. A doctor will call the patient to arrange a visit if this is appropriate or make alternative arrangements. Home visits are generally made after morning surgery.
• Appointments for each doctor vary so that appointments are available throughout the morning and afternoon as far as possible. However some doctors work on specific days either morning or afternoon.
• There may be times when the doctor has to deal with complex or emergency situations and the clinic subsequently runs late. Whilst we make every effort to run on time, we cannot always achieve this.
• Patients who arrive late for their appointment with the doctor may be asked to re-book.

Home Visits

If you feel a home visit is required then please telephone before 10.00am. The receptionist will take some information about your request, which will be passed to the doctor who may phone you back to discuss your request further.

Please note that we have a strict house call policy and visits are made at the doctor’s discretion.

This service is provided for patients whose condition makes it impossible for them to attend the surgery. We can attend several patients in the surgery in the time it takes to do one house call and it is almost always the best place to be seen, where all means of examination, diagnosis and treatment are at hand.